Termini e Condizioni - Store Vero Volley

GENERAL CONDITIONS OF SALE

Welcome to store.verovolley.com, the official online store of Vero Volley.

Trademarks, logos and other distinguishing marks of various kinds on the site belong to their respective owners.
The use of trademarks, logos and other distinguishing marks including reproduction on other websites by unauthorized third parties is prohibited.
The contents of the site (text, graphics, images and animations) are protected by copyright; therefore, among other things, the reproduction of images and their publication in any form without written permission from Vero Volley is prohibited.

The following conditions apply to any purchase of goods through the site

ARTICLE 1 - DEFINITIONS

1.1. "Site" is the website store.verovolley.com, dedicated to the sale of the official merchandise of Vero Volley.
1.2. "Customer" is the person (natural or legal person) who makes the purchase on the Site, accepting the general conditions of sale.
1.3. "Order" is the request form of the goods for sale, filled by the Customer through the Site.
1.4. "Products" are the goods offered for sale on the Site, according to the general terms and conditions of sale.
1.5. "Customized products" are the goods characterized at the specific request and indication of the Customer.
1.6. "Price" is the consideration for the sale of the goods only.
1.7. "Contract" is the distance contract having as its object the sale of the products, according to the general terms and conditions of sale.
1.8. "Parties" are Vero Volley and the Customer.

ARTICLE 2 - TECHNICAL MODALITIES FOR THE CONCLUSION OF THE CONTRACT

2.1. Products are offered for sale under the terms and conditions set forth in the contract published on the site at the time of order.
2.2. In order to proceed with a purchase the Customer, must follow the following steps :

I) select the product and operate the "add to cart" or "choose" button: at which point a summary of the main characteristics of the chosen product and an indication of the total price due will appear, including shipping costs (excluding only any customs duties, where due) and taxes;
II) operate the "proceed with the order" button and fill out the request form ("Order"), indicating the chosen payment method; the Customer, before proceeding to the next step, is required to verify the accuracy of the data entered, the truthfulness of which he/she is responsible for;
III) by proceeding with the order you affirm that you have read these terms and conditions and express your acceptance of them;
IV) operate the "buy" button: the button will highlight , as by law, that placing the order implies an obligation to pay for the goods you are about to purchase.

2.3. Following this, the Customer will receive a confirmation of the order in which the type of products ordered, the price of each of them, the delivery costs, the chosen method of payment and the existence of the right of withdrawal referred to in art. 8 below, exercisable when the relevant conditions are met, will be reported.
2.4. The contract shall be deemed concluded and binding on the parties when Vero Volley transmits the order confirmation to the Customer at the e-mail address.
2.5. The contract will be archived with the right for the Customer to view it by contacting Vero Volley.
2.6. The realization and supply of customized products offered for sale through the site is subject to a specific request from the Customer, to be formulated by following the instructions on the site itself. For the purchase of such products, advance payment is required and the right of withdrawal from the purchase contract is excluded.

ARTICLE 3 - TIMING AND MODE OF DELIVERY

3.1. Delivery of products to the shipping address specified by the customer in the order is made by courier.
3.2. Delivery time of the products: 24-48 hours for Italy, 48-72 hours for Europe, 3 or more working days for countries outside Europe, after 24 hours from the date of receipt of the order by Vero Volley. The times are indicative and not strictly binding for Vero Volley. In any case, delivery will take place no later than thirty days from the date of conclusion of the contract.
3.3. In the event of non-delivery of the goods within the agreed term or within the term of thirty days, the Customer shall invite Vero Volley to make delivery within an additional term appropriate to the circumstances and shall be entitled to terminate the contract only if the additional term so granted should expire without the goods having been delivered to him.
3.4. In the event of unavailability of one or more products, which occurred after the order confirmation, Vero Volley will notify the Customer by email, except that it will still proceed with the shipment of the remaining products ordered by the Customer. In this case, the contract will remain valid limited to the products actually shipped and the Customer may not refuse partial delivery or payment for the goods actually delivered, nor shall have the right to obtain compensation or indemnity, but only to receive a refund of the price corresponding to the unavailable product or products, where already paid.

3.5 Extraordinary events or situations, such as the covid-19 pandemic, can significantly impact standard delivery times.

ARTICLE 4 - REGISTRATION

4.1. Prior registration is not required to make the purchase of products.
4.2. The Customer is required to keep a copy of the purchase confirmation sent by store.verovolley.com to the e-mail address indicated by the customer in the registration to the site, when the latter procedure will be enabled.

ARTICLE 5 - PRICE, PAYMENT AND INVOICE

5.1. Prices are expressed in Euros (€) and include the Value Added Tax (V.A.T.) in force for the respective merchandise categories to which they belong.
5.2. The resulting total price at the end of the order is inclusive of shipping charges, but not of any customs duties and/or additional sales taxes required for importing the goods into foreign territory. Any additional charges for customs clearance operations shall be borne solely by the consignee of the shipment.
5.3. Payment of the price shall be made:

- At the time the order is placed, for prepayment by credit card or PayPal

5.4. The billing request must be made at the same time as the order.
The customer, upon receiving confirmation of the purchase, should send an e-mail to Customer Service (store@verovolley.com) indicating:

Order number
Business name
Billing address
Tax code and/or VAT number

In the case of telephone orders, the customer must directly notify the operator during the course of the purchase of the invoice request and the relevant data.
The document will be sent later to the applicant in digital format by e-mail.
Invoice requests made within days after the date of acceptance of the order will not be accepted.

ARTICLE 6 - FORCE MAJEURE

6.1. In the event that the contract cannot be executed, even in part, due to unavailability of the goods or other cause of force majeure, Vero Volley will notify the Customer by e-mail within thirty days from the day of transmission of the order and will be released from all its obligations, except for the reimbursement of any sums already paid by the latter.

ARTICLE 7 - COPYRIGHT AND TRADEMARKS

7.1. The contract does not grant the Customer any rights to trademarks, logos and other distinctive signs of various kinds on the site, nor to its contents.

ARTICLE 8 - RIGHT OF WITHDRAWAL

8.1. Pursuant to the provisions of Articles 52 et seq. of Legislative Decree No. 21/2014, the Customer-consumer has the right to withdraw from the contract, without penalty and without the need to specify the reason, no later than fourteen days from receipt of the goods (or, in the case of multiple goods ordered through a single order and delivered separately, from the day on which the Customer or a third party designated by him, other than the carrier, acquires physical possession of the last good).
8.2. For the purposes of exercising the right of withdrawal, the Customer must, before the expiration of the period referred to in the preceding paragraph, inform True Volleyball of its decision:
a) by sending written notice to the following address:
Consorzio Vero Volley, Palazzetto dello Sport, via Stucchi 27, 20900 Monza (MB) within 14 days of receipt of the products. Such communication may be sent by mail, e-mail (store@verovolley.com)

8.3. In case of exercising the right of withdrawal, the Customer is obliged to return the goods received to Vero Volley, by sending them to its head office in Monza, Palazzetto dello Sport, via Stucchi 27, 20900 Monza (MB), without undue delay and in any case within fourteen days from the date on which he communicated his decision to withdraw from the contract; the deadline shall be considered met if the Customer returns the goods before the expiry of the fourteen-day period.
8.4. The direct cost of returning the goods shall be borne by the Customer.
8.5. The Customer shall return the goods in an undamaged condition with original labels not removed. The packaging of the products must be accurate in order to safeguard the original wrappings from damage, affixing of writing or labels. The consumer is responsible for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and operation of the same.
8.6. Where the right of withdrawal has been exercised in accordance with the above provisions, Vero Volley will, within thirty days of receipt of the notice of withdrawal, refund to the Customer all payments received, in relation to the order to which the withdrawal refers, using the same means of payment used by the Customer for the initial transaction where this does not entail costs to the Customer as a result of the refund; however, pursuant to Art. 56, paragraph III, legislative decree no. 21/2014, it is the right of Vero Volley to withhold the refund until it has received the goods or until the Customer has demonstrated that it has returned the goods, whichever situation occurs first.
8.7 The right of withdrawal is only available to natural persons acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (consumers). Therefore, retailers and companies, among others, are excluded from the right of withdrawal.
8 .8. The right of withdrawal is likewise excluded, pursuant to Art. 59 Legislative Decree No. 21/2014, in the case of the supply of customized goods (see Art. 2.6. above), as well as sealed goods that are not suitable for return for hygienic or health protection-related reasons and that have been opened after delivery.
8.9. No refunds or replacements are made on personalized products at the express request of the customer (e.g., personalized products with names and/or numbers, with patches, with initials, with the exception of defective or damaged products); on underwear and swimsuits; on match jerseys as a result of a player's jersey number change or transfer to another team. For products at a discounted price (Outlet section, special promotions), no refunds are made, but substitutions or a request for a voucher of value corresponding to the amount paid, to be used later, are possible.

ART. 9 - CUSTOMER'S RIGHTS IN CASE OF PRODUCT DISCREPANCIES.

9.1. In the event that the Customer detects a lack of conformity of the product, and is a consumer, the same has the right to request repair or replacement without charge, where possible and not excessively burdensome, and if these are not possible or would be excessively burdensome, may request a reasonable reduction in price or termination of the contract. Termination of the contract is, moreover, excluded in the case of minor conformity defects .
9.2. Following the complaint Vero Volley will provide in a reasonable period of time to collect the product from the Customer and, after verification of the existence of the non-conformity, the replacement of the same or, if the conditions are met, the partial or full refund of the price; However, it is the right of Vero Volley to propose alternative remedies available, such as, by way of example, the replacement of the product with another of a different nature but equivalent value, chosen from those displayed on the site, or the issuance of a voucher of a value corresponding to the amount paid, to be used later by contacting the Store; in the event that the Customer accepts, Vero Volley will perform the remedy service specifically proposed.

ARTICLE 10 - PRIVACY

10.1. The data communicated by the Customer necessary for the execution of the contract are processed in accordance with the provisions of Legislative Decree 2003 No. 196 on the Protection of Personal Data. For further information the Customer may consult the Privacy section of this site.

ARTICLE 11 - COMMUNICATIONS

11.1. All communications between the parties shall be in writing and sent to the address of the other party indicated, for Vero Volley, in these terms and conditions and, for the Customer, in the order sent by the Customer.
11.2. Communications sent to the e-mail address of the other party, as identified above, shall also be deemed validly sent in writing.

ARTICLE 12 - APPLICABLE LAW AND PLACE OF JURISDICTION

12.1. The parties, by entering into the contract pursuant to Article 2 above, agree that the same is governed by Italian law and subject to Italian jurisdiction, and that the application to it of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
12.2. For any dispute concerning the validity, execution or interpretation of the contract and its effects shall be competent: a) the Court of the place of residence or domicile of the Customer, if the Customer is a consumer and is resident or domiciled in Italy; b) exclusively the Court of Milan, in any other case.